Privacy Policy

Get to know how felorandivo protects and manages your personal information. We believe transparency about data handling builds trust — and trust is essential when it comes to financial planning

Information We Collect

We collect information that helps us provide better financial planning services and support

• Contact details including name, email address, phone number, and postal address
• Financial information relevant to planning consultations and service delivery
• Communication records from consultations, emails, and customer support interactions
• Technical information like IP address, browser type, and website usage patterns

How We Use Your Information

Your information helps us deliver personalized financial planning services and improve our platform

• Provide subscription-based financial planning consultations and support
• Process payments and manage your subscription account
• Send service updates, appointment reminders, and relevant financial insights
• Improve our services based on feedback and usage patterns

Legal Basis for Processing

We process your personal data based on the following legal grounds under Australian privacy law

How We Share Your Information

We only share your information in specific circumstances and with trusted partners

• With payment processors to handle subscription billing and transactions
• With professional service providers bound by confidentiality agreements
• When required by Australian law or to protect our legal rights

Data Security Measures

We implement industry-standard security measures to protect your personal information, including encrypted data transmission, secure servers, and regular security audits. However, no online service can guarantee 100% security — we continuously monitor and improve our protective measures

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information

• Access your personal information and request corrections if needed
• Request deletion of your personal data subject to legal requirements
• Withdraw consent for marketing communications at any time
• Lodge complaints with the Australian Privacy Commissioner if concerns arise

Cookies and Tracking

We use cookies to enhance your website experience and provide personalized content. You can control cookie settings through your browser preferences

View our detailed Cookie Policy for more information Cookie Policy

Children's Privacy

Our financial planning services are designed for adults 18 and older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. When updates occur, we'll post the revised policy on our website with a new effective date and notify active subscribers of significant changes

Contact Information

If you have questions about this disclaimer or our subscription service, please contact us using the information below